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  • How long will my order take to process?
    - Once you place an order, you will receive an email from us. Allow 1-3 days for your order to be processed. We will work diligently to get all orders processed as quick as we can.
  • How long will it take for my order to be shipped?
    - Allow 3-5 business days for your order to be shipped. However, expect delays due to COVID- 19. When your order is shipped, you will receive an email from us and a tracking number.
  • How much is shipping?
    -There is a flat rate of $9.00 for shipping through USPS Priority Mail and a flat rate of $10.00 for shipping through UPS Ground. Free shipping for orders over $60. NOTE: Shipping rates vary during holiday season.
  • Do we ship all over the US?
    - Yes! We ship all over the US.
  • What if my items are damaged when they arrive?
    - We package our orders precisely and make sure that they are safe to ship out. However, we are not in control of the package once it is in transit. Because we appreciate you, we will work with you to resolve any issues. Just email us with your order number at contact@kaymariekandles.com. :)
  • My package was lost/stolen, what do I do?"
    - Unfortunately, once the package is with the carrier we are not responsible for packages that are lost or stolen. We pray it doesn't, but if this happens, contact the carrier.
  • Returns
    - All sales are final. Thank you.
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